Frequently Asked Questions
We know that car leasing can seem confusing. That’s why we’ve created a comprehensive list of frequently asked questions below.
Of course, they may be some we don’t cover. So if you have a question that’s not answered below, get in touch over the phone, email, through live chat, or fill out our quick enquiry form and we’ll be happy to talk you through any queries.
Can I Get A Lease Car?
How Old Do I Need To Be To Lease A Car?
Vehicle leasing is a type of finance agreement, meaning you have to be at least 18 years old to take it out. This applies to all finance types we offer, including PCP, HP, CH or LP agreements.
Do I Need To Have A Full UK Driving License To Lease?
No. Various lenders will still offer you lease deals with a provisional license. This allows you to lease a car before passing your driving test. Most lenders will require a full UK driving licence, but it’s not always the case.
Could I Use A Lease Car For Taxi Purposes?
Yes. We offer lease cars for taxi use, although this is only available through a hire purchase finance agreement. This type of vehicle lease agreement requires you to purchase the car at the end of the contract, making you the legal owner.
Do I Need To Be Employed Or Have Proof Of Income To Lease?
You don’t have to be employed full-time, but you must be able to prove that you receive a regular source of income or benefit. This shows that you’re able to afford the agreed monthly payments for your vehicle.
What ID Documents Are Required To Lease A Car?
With car leasing, the ID required depends on your credit score. You’ll need to provide proof of residency, proof of income or benefits, along with a proof of identity, such as a passport or driving licence.
Basics Of Leasing
How Does Business Car Leasing Work?
The business car leasing process couldn’t be easier with us. The first step is to get in touch.
Once you do, you’ll be assigned a dedicated account manager who’ll talk you through your options and make sure business car leasing is right for you.
You can tell them what make and model you’re looking for, whether it’s one vehicle or a fleet, and what your monthly budget is. Don’t worry if you’re not sure on the car, we’re independent, so we can make a recommendation based on what’s important to you and your business.
Once you’re happy with the vehicle(s) and the monthly figure, we’ll deliver them to your door.
Do You Supply Business Fleets?
Yes. Whether it’s the same make and model for all or a range, our account managers will make sure your fleet is right for your business.
Can I Change My Business Lease Car Frequently?
Depending on the length of your lease agreement, you may have the option to pay off the negative equity earlier and change your vehicle. Alternatively, you can wait until your agreement ends.
How Long Does A Standard Car Lease Last For?
There are a variety of lease agreements available, the minimum being 12 months and the maximum 60. The most commonly lasts between 36-48 months, though we work hard to find the right lease contract length for you.
Is A Credit Search Needed For Car Leasing?
Yes. Before entering a car lease agreement with you, the lender will perform a credit check. That doesn’t mean you have to have perfect credit, though. We have a dedicated in-house team who specialise in bad credit car leasing. The easiest way to find out if we can help is by getting in touch.
How Much Will I Be Entitled To Borrow?
How much you can borrow depends on your credit score and affordability. You need to be able to prove you can make your monthly payments. But if you have a less than perfect credit score don’t worry. We have a dedicated in-house team who specialise in bad credit leasing. So, no matter your circumstances, we’re confident we can find the right lease deal for you.
How Long Should My Lease Application Take?
You should receive a response to your lease application within 24 hours, although it’s usually much sooner.
Could I Lease A Car Without A Deposit?
Yes. Unlike most, we specialise in no deposit car leasing. In fact, all our vehicles come with a no deposit option. It’s worth noting, though, that by paying a deposit, you’ll reduce your monthly payments.
Why Do You Specialise In Used Lease Cars?
When you choose a new car, you want it quickly. That’s why we specialise in used car leasing. Instead of waiting what could be months for the manufacturer to deliver your vehicle, you could agree your lease and get the keys to your car the same day.
And even if you don’t live close to our state-of-the-art showroom, we’ll usually deliver your vehicle to your door within 72 hours of completion.
That’s just one reason. You can read more about why we specialise in used car leasing here. > Used car leasing deals page
Along with lead time, dealers tend to want a substantial up front deposit for a brand-new vehicle, whereas with a used lease car you are more likely to be able to afford a much better specification of vehicle for your budget.
We purchase a wide variety of vehicles from all over the country to ensure the best quality and value for our customers, all of our cars go through a thorough inspection process and if they do not meet our standards we do not sell them. We endeavour to inform our customers (where possible) the provenance of the vehicle they are buying and as such we will always inform you if the vehicle has previously been either an ex fleet or hire car. Should your vehicle be an ex hire/fleet car please do not be concerned as we would never value this vehicle differently when you come to part exchange it and there is no difference to the CAP valuation either.
Are All Of Your Lease Cars HPI Checked?
Yes. Every one of our vehicles is HPI checked. It ensures there’s no outstanding finance left on the vehicle and that it hasn’t been involved in any accidents, which could result in further problems down the line.
Do All Lease Cars Come With An MOT?
Cars don’t require an MOT until they’re three years old. If your car qualifies for an MOT, we’ll make sure that there are at least six months remaining before you take the keys.
If you decide to lease a brand-new vehicle, you will not be required to MOT this until it is three years old.
Choosing A Car
Are All Of Your Lease Cars Kept In Stock?
We have more than 1,000 vehicles in stock and over 5,000 online. But if you can’t find what you’re looking for, we’ll happily source the car you’re after and deliver it straight to your door.
How Soon Will I Get My New Car?
It depends on your car. For a used car we have in stock, we aim to get it to your door within 72 hours of completion. If you choose a new car, then it’s on the manufacturer. It can take up to three months for the manufacturer to deliver your vehicle.
How Can I Choose A Car Without Seeing It?
Our account managers will provide you with as much information as possible about your chosen vehicle, including images and specification. But it’s also worth noting that every single one of our cars must pass a stringent 124-point check before going on sale, so you can rest assured you’re guaranteed quality.
I Can’t Find What I Want On The Website, Can You Help Me?
Yes. If you’re struggling to find the vehicle you want, get in touch and one of our expert account managers will be able to source the right car for you.
Will You Deal With The Transfer Of My Private Registration?
You would need to carry out your own cherish transfer for any private registration plates. We can provide guidance on the process if you’re unsure, and to also aid when you swap your car again in the future.
I Have Poor/Bad Credit, Can I Still Lease?
Yes. We work with a range of flexible lenders that specialise in all customer credit backgrounds. Once you’ve enquired with us, your dedicated account manager will work hard to find the right vehicle and lender to best suit your needs and credit score.
How Is Bad Credit Leasing/Finance Different From Standard?
If you have bad credit, you’re seen as a higher risk to a lender. But that doesn’t mean you can’t enter a car lease agreement with a used car. You’ll just find that the lease contract length is longer and your interest rate may be higher.
Bad credit leasing agreements will commonly run from 48-60 months, which is longer than most leases. The interest rates are also usually higher to cover the risk of you not being able to pay in the long term.
Will Adverse Credit Affect The Car I Choose?
Having bad credit can sometimes lower your affordability of some vehicles. However, if you can afford a deposit and the monthly payments, then you can lease any used car.
Do You Accept Part Exchange?
Yes. Your vehicle should be in good working condition and the more resalable it is the higher its value.
You can use your part exchange to either clear any outstanding finance that’s still on the car or as a deposit on your new vehicle.
Will I Receive Cash In Return For My Part Exchange?
It depends on your vehicle’s current financial state. If you own it outright, then yes. If you still have finance outstanding on your part exchange, then its value can be used to cover that cost, and anything leftover can be used as a deposit on your new car.
To Part Exchange, Will You Need To See My Car?
No. Your account manager will be able to provide you with a ‘Vehicle Appraisal Form’ which helps us to value your vehicle without seeing it physically. The form needs to be completed as accurately as possible, and in the event that the vehicle is not as described, you would be responsible for any repair.
Will My Lease Car Come With Insurance?
No. We don’t offer insurance. It would be your responsibility to organise your own insurance before picking up or taking delivery of the vehicle.
Will My Lease Car Come With Tax?
It depends on whether you lease a new or used vehicle with us. Our used lease cars don’t come with tax due to the changes to tax laws made in October 2015.
Brand-new cars, however, arrive with tax for the period of your agreement.
How Does A Hire Purchase Agreement Work?
A hire purchase agreement allows you to spread the cost of a car over a longer period. It’s perfect if you want to own the vehicle at the end of your term. You pay fixed monthly payments over an agreed contract length, then at the end, the car is yours.
What’s The Benefit Of Choosing A Hire Purchase Agreement?
With a hire purchase agreement, you can spread the cost of your vehicle over a period of time, rather than paying in one lump sum.
It gives you the peace of mind of fixed monthly payments, not having to rely on savings and there’s no limit on your mileage, unlike a personal contract purchase or personal contract hire agreement.
Providing your credit is good, you will also pay less interest on the HP agreement, saving money overall.
What Are My Options At The End Of A HP Agreement?
At the end of your hire purchase agreement, the car is yours. That means you can either use it as a deposit on a new car, sell it or keep it.
How Does A Personal Contract Purchase (PCP) Agreement Work?
A personal contract purchase (PCP) agreement is a great way to spread the cost of your vehicle over a time period that suits you.
Unlike a hire purchase, your monthly payments don’t cover the full cost of the car. Instead, they make up the depreciation value of the vehicle.
The depreciation is calculated by looking at how much the car is worth at the time of purchase and predicting how much it’ll be worth at the end of your lease contract.
To do this, your finance company takes into account any deposit you want to make, how long you want the car for and how many miles you’re expected to do,
What Is The Benefit Of Choosing A Personal Contract Purchase Agreement?
A personal contract purchase or PCP gives you great flexibility and often a lower monthly payment than hire purchase.
That’s because you’re only covering the cost of the vehicle’s depreciation, rather than the full value.
It also gives you the chance to change your vehicle more frequently than other types of finance, as the contract length usually runs between 36-48 months.
With a PCP agreement, you are paying monthly payments to cover the depreciation of the vehicle rather than the value of this, so your monthly payments will normally be lower than any other leasing and finance options.
What Are My Options At The End Of A PCP Agreement?
When your personal contract purchase agreement comes to an end, you don’t own the vehicle. As you’ve only been covering the vehicle’s depreciation costs through your monthly payments, there’s still outstanding finance against the vehicle.
So, when your term ends, you have three options.
- Pay off the remaining finance (the balloon payment) and keep the vehicle
- Hand the car back, however, you may face excess mileage charges
- Or the most common, to use the car as a deposit on your next vehicle
How Does A Personal Contract Hire Agreement (PCH) Work?
A personal contract hire agreement works by leasing a vehicle for a period of time and handing it back to the lender when the contract term ends. You won’t ever own the car and a contract hire agreement usually lasts between 24-48 months.
What’s The Benefit Of Choosing A PCH Agreement?
A personal contract hire agreement is the most stress-free type of lease. When the agreement ends, you hand the vehicle back to the lender. This saves any worries about depreciation or trying to sell the vehicle on.
As the monthly payments only cover the cost of the depreciation, they’ll be lower than other finance options, such as hire purchase.
What Are My Options At The End Of A PCH Agreement?
At the end of your personal contract hire agreement, you only have one option - to hand the car back to the finance company.
As long as you’ve stayed within your agreed mileage and there’s no damage to the vehicle outside of fair wear and tear, there’ll be no excess charges.
I Have Lost My V5, What Should I Do?
If you’ve lost your V5 documentation, you’ll need to apply for a new one through the DVLA.
Who’s Responsible For The MOT And Servicing Of My Car?
You’re responsible for the servicing and MOT of the vehicle. You should organise an MOT to be conducted annually on any vehicle older than three years old. For servicing, as each car is different, you should check the manufacturer’s guidelines, so that you’re aware of when a service is needed.
When Purchasing A Used Car, Are Maintenance Packages Available?
Yes. However, maintenance packages are only available for used vehicles leased within a commutable distance to our state-of-the-art service centre. What’s included in your maintenance package will depend on your vehicle.
Your dedicated account manager will be able to talk you through what’s included and the cost associated.
What Services Are Included In A Maintenance Package?
Our maintenance packages differ from vehicle to vehicle. Each package is tailored to your specific make and model’s needs.
Your dedicated account manager will be able to talk you through your vehicle’s unique maintenance package.
Can My Own Garage Be Used For Repairs/Servicing/MOT’s On My Car?
Yes, you can use the garage of your choice. If you’re within a commutable distance to our state-of-the-art service centre, we encourage you to have all work carried out here. However, if not, please bear in mind the garage you choose must be VAT registered.
Do I Have Warranty If My Car Is From Hippo?
All vehicles leased with us are delivered with at least three months’ comprehensive warranty included.
However, depending on your specific vehicle, you may also have access to the remaining balance of the manufacturer’s warranty. Speak to one of our account managers to find out more.
I Have A Problem With My Car, What Should I Do?
If your vehicle is covered by warranty and you’re experiencing problems, you can take this to a VAT registered garage for repair.
If your vehicle is no longer under warranty, you’ll have to cover the cost of the repairs yourself, either with us at our state-of-the-art preparation centre, or at your own garage of choice.
Are Both Tyres And Brakes Covered On Warranty?
Warranty only covers physically broken or permanent electrical defaults that are beyond your control. Brakes and tyres fall under wear and tear, so it’s usually down to you to cover the cost.
Does My Warranty Cover Any Diagnostic Charges?
No. Unfortunately, your warranty doesn’t cover diagnostic charges.
Should I Pay For Any Successful Warranty Claims Then Claim Back?
No, we’ll pay your chosen garage directly for the agreed sum over the phone or with our debit card. If the garage doesn’t accept card payments, then we’ll pay immediately via bank transfer.
What Is GAP Insurance?
Guaranteed Asset Protection (GAP) insurance is designed to cover any financial shortfall you may face if your car is written off.
If your insurance writes your car off, they’ll only pay you what your car is worth on that day. And as it takes time for the worth of your car and the amount you owe to balance out, it could leave you owing more than your vehicle’s value.
That’s where GAP can help. If the worst should happen, it covers the difference your insurance payout and the balance remaining on your finance.
There are different forms of GAP insurance. Return to value is as described above and return to invoice takes the payout up to what you originally paid for the car.
How Long Will It Take To Receive My V5 Back?
It can take up to six weeks for your V5 to be returned from the DVLA, although it’s usually much sooner. Unfortunately, we have no say in how it takes for your V5 to return.
I Have A Problem With The Bodywork On My Car
All of our vehicles are prepared to the highest standards. We complete a stringent 124-point inspection at our state-of-the-art service centre before putting any car on sale.
However, if you’re unhappy with your vehicle, please refer to our complaints process.
Who Do I Contact About A Warranty Claim?
If you’re experiencing any problems and they fall under your valid warranty, contact Driver Car Warranty. Alternatively, providing your vehicle is still under the manufacturer’s warranty, then you can visit your main dealer.
When Is My MOT Next Due?
You can find out when your vehicle’s next MOT is next due, by visiting the .GOV website here: https://www.gov.uk/check-mot-status
When Is My Service Next Due?
Should the vehicle require a service in under six months or 6,000 miles, then we’ll conduct this prior to collection/delivery of your vehicle. If a service isn’t required, then a health check will be carried out instead.
When Should I Expect The Paperwork For My Extended Warranty?
Any paperwork for your extended warranty agreement should be delivered within three working days of purchase.
Can I Settle My Finance Early?
Yes. There are different provisions in each finance agreement. It does differ in each agreement, however. So, to find out your options, contact your finance company or speak to one of our account managers.
If I Go Over My Annual Mileage, What Happens?
If you go over your agreed annual mileage and you choose to hand the vehicle back at the end of your term, you’ll be charged an excess mileage fee according to the vehicle agreement you have in place.
Can You Deliver Straight To My House?
We deliver directly to your door throughout the UK, including the Isle of Man and Northern Ireland. Once you’ve completed your purchase, the logistics team will be in touch to organise an appropriate time for you.
Do You Deliver Cars To Northern Ireland?
Yes, we deliver across the UK, including Northern Ireland. We’ve been delivering vehicles to Northern Ireland for many years to thousands of happy customers.
How Long Does It Take For My Car To Be Delivered?
From being accepted for finance and your used vehicle being delivered to your door, we aim for no more than 10 working days.
For new cars, it depends on the manufacturer and can take anywhere up to six months for delivery.
Do You Deliver Cars To Isle Of Man?
Yes, we deliver right across the UK. including the Isle Of Man.
Will My Delivery Be Free?
It depends on what type of car you choose. If you lease a brand-new vehicle, the manufacturer will deliver the vehicle to you free of charge,
However, if your vehicle is used, we charge for delivery and the amount depends on where you live. Get in touch to find out how much it’ll cost you.
My Car Is Brand New, Who Will Deliver This?
If your car is brand new, this will be delivered by the local manufacturer, rather than by us.
What Documents Will I Need Upon Collection/Delivery Of My Car?
When you pick up or take delivery of your vehicle, you’ll need proof of identification, such as a passport or driver's licence. This is to make sure we deliver the car to the policyholder.
Do You Charge Any Admin Fees? If So What Are These For?
We charge £39.99 as an admin fee to produce all relevant documentation and reserve the vehicle in your name.
Is A Credit Search Carried Out And Is This Necessary?
Yes. All financial agreements require a credit check.
Initially, we’ll carry out a soft credit check which will have no negative impact on your credit score. It’ll allow both you and us to see which lender is best for you.
How Much Will I Be Able To Borrow?
The amount you’re able to borrow depends on a couple of things. The first is your affordability - you have to be able to pay the monthly payments - and secondly, your credit score. The higher your affordability and credit score, usually, the more you can borrow.
But even if you have a bad credit score don’t worry. We have a team of in-house specialists who deal with less than perfect credit leasing.