If a credit broker (including a motor dealer) receives a commission, then The Financial Conduct Authority expects [under CONC 4.53R] that any intermediary discloses the existence of commissions, fees or other remuneration payable in good time before a credit agreement or consumer hire agreement is entered into.
CONC 4.5.4R goes on to say that:
At the request of the customer, a credit broker must disclose to the customer, in good time before a regulated credit agreement or a regulated consumer hire agreement is entered into, the amount (or if the precise amount is not known, the likely amount) of any commission or fee or other remuneration payable to the credit broker by the lender or owner or a third party.
The Financial Conduct Authority has made it clear that “commission” means any financial consideration.
What does Hippo do?
Hippo Vehicle Solutions Ltd offers products and services from a range of Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. We are a Commission Based Organisation, which means that we receive payments for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the product that we place with that organisation. The amounts that we receive may vary.
We have provided you with product information enabling you to make an informed choice about how to proceed.
Hippo Vehicle Solutions Ltd, Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU is authorised and regulated by the Financial Conduct Authority.
Hippo Motor Group maintains a policy of transparency regarding commission disclosure requests.
Where a retail customer requests disclosure of potential commission earnings from funding partners by Hippo Motor Group in regard to the specific brokering of the deal under construction (before conclusion), under Consumer Credit Directive rules they are entitled to this information.
Hippo Motor Group will willingly provide this information to all customers
The existence of commission is communicated to all of Hippo’s customers prior to taking a customer application. This is disclosed both in writing on Hippo’s Initial Disclosure Document on submission of an enquiry and then again at the point of providing personal information to apply for credit.
Should a customer wish to understand the potential amount or the likely amount of commission payable by the lender, owner or a third party in relation to the finance they are taking out, this will be provided willingly in writing in line with the company’s commission disclosure policy.
What to do if you would like to request Commission Disclosure?
In line with legislation, if you would like Hippo to disclose any potential commission, please make your request via the Hippo Help page. This page is dedicated to resolving any problems, complaints and frequently asked questions. By following this link you can make your request.
Your request, once made, will be actioned by the Compliance Manager. A record of all commission requests and responses will be retained.
Alternatively, you can also contact us via the following methods:
In writing – Hippo Motor Group, Trident Park Trident Way, Blackburn, BB1 3NU
By e-mail – [email protected]
By phone – 01254 956666
If we cannot settle things to your satisfaction directly, you may be entitled to refer your complaint on to the Financial Services Ombudsman Service or other arbitration & dispute resolution schemes. Details on how to contact will be provided on our final response.